This Privacy Policy explains how Hotel Lobby AI ("Hotel Lobby AI," "we," "us," or "our") handles information when you use hotel-lobby-ai.pro and related features (the "Service"). By using the Service, you acknowledge the practices described below.
1. Information we collect
Account information
When you create an account or sign in, we may receive information such as your email address, account identifier, and basic authentication profile information. If you use Google sign-in, the authentication provider may send us information necessary to identify and authenticate your account.
Google Sign-In and Google user data
If you choose Google Sign-In, we use Google OAuth only to authenticate your account and receive basic account information needed for sign-in, such as your email address and profile identifier. We do not use Google Generative AI APIs (including Gemini or Imagen), Google Photos, Google Drive, or other Google APIs to generate, modify, analyze, or process uploaded images, videos, prompts, or AI-generated media. Google account information is used only for authentication, account operation, security, and support as described in this Privacy Policy.
Content you provide
The Service may process images, reference videos, prompts, generation settings, and other files or text that you choose to upload or submit. We may also store generated videos, generation task records, status information, and error details so the Service can display your results and operate reliably.
Payment and billing information
If you purchase a plan or credit pack, our payment provider may provide transaction identifiers, product or subscription status, billing-period information, and limited customer details needed to match the purchase to your account. We do not receive or store your full payment-card number.
Technical and usage information
We may collect limited technical information needed to operate, secure, and troubleshoot the Service, such as timestamps, request metadata, browser or device information, IP-derived security signals, session information, and application logs.
2. How we use information
We use information to provide and improve the Service, including to:
- authenticate users and maintain account sessions;
- upload, process, and generate requested AI videos;
- store and display generation history and results;
- detect abuse, investigate failures, and protect the Service;
- measure reliability and improve product performance; and
- comply with applicable legal obligations.
3. AI processing and service providers
To generate videos, information you submit may be transmitted to third-party AI generation providers that process the input on our behalf or as part of providing the requested generation service. We also use infrastructure and authentication providers for database services, object storage, hosting, security, sign-in functionality, content moderation, and payment processing. CREEM may process checkout, subscription, tax, fraud-prevention, and payment information when you make a purchase. These providers may process data according to their own terms and privacy policies.
4. Uploaded media and generated content
Uploaded images, videos, and generated results may be stored in cloud object storage so they can be used for generation, displayed in your account, or downloaded by you. Do not upload content unless you have the rights, permissions, and consents necessary to use it. In particular, you should not upload another person's image or likeness in a way that violates their privacy, publicity, intellectual-property, or other rights.
5. Cookies and session storage
The Service uses cookies or similar browser storage that are necessary for authentication, session continuity, security, and core functionality. We may also use local browser storage for temporary interface state.
6. How we share information
We do not sell your personal information. We may disclose information to service providers that help operate the Service, when you direct us to do so, when reasonably necessary to protect users or the Service, or when required by law, regulation, legal process, or valid governmental request.
7. Data retention
Uploaded reference images and videos are treated as temporary input assets and are generally scheduled for automatic deletion from our temporary upload storage approximately 24 hours after upload. Actual deletion may occur later because cloud-storage lifecycle jobs are processed asynchronously.
Generated videos, generation records, account information, billing records, and operational logs may be retained longer so that we can provide result history, operate and secure the Service, resolve disputes, meet legal obligations, and enforce our agreements. Retention periods may differ depending on the type of data and the systems involved.
8. Data security
We use reasonable technical and organizational measures intended to protect information against unauthorized access, alteration, disclosure, or destruction. No online service or storage system can be guaranteed to be completely secure, and you use the Service with that understanding.
9. Your choices and rights
Depending on where you live, you may have rights relating to access, correction, deletion, portability, restriction, or objection to certain processing of personal information. You may also stop using the Service at any time. Requests may be subject to identity verification and applicable legal exceptions.
10. International processing
Our service providers may process information in countries other than the country where you live. Those countries may have different data-protection laws. Where required, appropriate safeguards may be used for international transfers.
11. Children
The Service is not intended for children who are not legally able to consent to use of an online service in their jurisdiction. Do not submit images or videos of minors in sexual, exploitative, abusive, or otherwise unlawful contexts.
12. Changes to this policy
We may update this Privacy Policy as the Service changes. When we make material changes, we will update the effective date shown above and may provide additional notice where appropriate.
13. Contact
If you have a privacy question or request, use the contact information or support channel published on the Hotel Lobby AI website. We may need to verify your identity before completing certain requests.